BlueCrest is the world’s most comprehensive supplier of production printers, inserters, sorters, parcel solutions and software. The 1,200-person company – which operates out of multiple global locations including the USA, UK, Japan, France, Italy and India – offers an end-to-end service to customers, from solutions engineering and delivery to software to training and education.
BlueCrest was recently spun off from its parent company and was running on SAP Business Software. Unfortunately, many of its business processes were failing, and BlueCrest needed to go live as an independent company without delay.
It needed a solution that would be able to support it during its rebrand and rebirth.
That’s where Flintech came in.
The Flintech Solution
BlueCrest knew that Microsoft 365 was the answer, but didn’t have the longstanding expertise to get it running to its true potential.
Through partnering with Flintech, BlueCrest was able to address inefficiencies in its infrastructure and processes. As a result, the company improved both performance and accuracy—reducing its interface batch processing time between field service and inventory applications from 2 hours to 30 minutes, meaning that orders were processed significantly faster at a global scale.
Flintech also helped BlueCrest implement its next-generation pricing platform within Dynamics 365, streamlining a once-manual process that had previously taken two individuals three full days every month to complete using a spreadsheet.
- Substantial savings in annual finance and operations costs
- Dynamics 365 Field Service eliminated the cost/need of a third-party call center by auto-routing service tickets
- Reduced interface batch processing time from 2 hours to 30 minutes
- Eliminated manual processes for 1,300 global transactions per month to reduce bank fees and reduce the risk of payment fraud
We were really a paper-based company and transforming digitally has driven us to be a more streamlined, results-oriented business. It’s only through partnerships with Microsoft and vendors like Flintech that a small team like ours can achieve that result.– Anthony Antony, Global Applications Manager, BlueCrest