W.B. Mason chose Flintech & Dynamics 365

W.B. Mason, US distributior of office products and janitorial supplies chose Flintech and Dynamics 365 for Customer Engagement.

Industry : Distribution

Country : United States

Platform : Microsoft Dynamics 365 for Customer Engagement

W.B. Mason 

Family-owned since its inception in 1898, W.B. Mason is now the largest independent

office and janitorial supplies distributor in the US, with annual revenue of approximately $2 billion across 65 locations. The company has more than 3,600 employees, leases 1,100 delivery trucks and services more than 300,000 businesses nationwide.

The challenge

Given the global nature of the business, W.B. Mason found it was being held back by its finance and operations capabilities. The company was regularly dealing with around 750 million calculated prices daily, requiring countless stackable rebates and price models to resolve on a case-by-case basis. 

It needed a united, global solution. One that would deliver real-time pricing rebate information—anywhere, anytime, anyplace.    

The Flintech Solution

W.B. Mason turned to Flintech. 

As a gold-certified systems integrator of Microsoft Dynamics 365, Flintech was able to roll out Dynamics AX across all its global divisions—a move that meant individual issues and customizations were a thing of the past. A full and up-to-date audit trail was also made available to meet the legal and accounting obligations in each operating territory. 

W.B. Mason was able to save substantially in annual costs on its finance and operations costs and have a single, transparent view of all data and insights. The company was also able to significantly increase the speed of its customer service processes through its new automated support inboxes which, since Flintech, have been made available to the entire team.      


  • Substantial savings in annual finance and operations costs
  • Cloud-based 365 solution rolled out to 2,000 users, with 1,500 more scheduled 
  • Single-pane-of-glass view of all pricing data 

Flintech’s experience in the distribution industry proved to be invaluable. Their implementation of Dynamics 365 Customer Engagement truly enabled us to greatly improve the way we service our customers.

– ANDREW D’AGOSTINO – VP for Strategic Technology, W.B, Mason 

Industry Expertise

With over 30 years experience digitally transforming Retail, Manufacturing, Wholesale and Distribution – you can rest assured you are in a safe pair of hands with Flintech.  We pride ourselves on understanding the industry nuances, and making recommendations we know will give you the ability to thrive no matter what comes your way.


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