When we go live on a project with you, that’s not the end of the journey, in fact it's more like the beginning.
Flintech Managed Services gives you ongoing technical support and peace of mind.
We’ve got your back for:
Is that a bird? Is it a plane? Even better it’s Flintech Technical Support
As members of the exclusive Microsoft Premier Support Partner program, Flintech provides you with access to a select group of senior support specialists, on call 24/7, and expedited responses to inquiries.
Our team of seasoned professionals has you covered so you can focus on your business without the worry of having to look after your technical infrastructure.
You’ll have one point of contact, available to you whenever you need us. We’ll also proactively contact you to make recommendations and give advice on how to make the most of your solutions. We offer three tiers for your annual support plan – silver, gold and platinum – based on your specific needs.
|Support Plan Features|
|Account Manager Assigned to Customer|
|Support: Local business hours|
|Support of on-premise hardware & software|
|Fastest Response Time: Next business day|
|Email and phone incident submission|
|Break/Fix incidents: Based on hours or incidents|
|Lifecycle Services / Code and Environment Management|
|Warranty support of Flintfox delivered code|
|Monthly Health Reviews|
|Fastest Response Time: <2 hours|
|Support: Local business hours and 24/7 for Severity A cases|
|Fastest Response Time: <1 hour with priority routing to Tier 2 escalation consultants|
|24/7 Support: Severity A cases|
|Customer Assigned Account Manager|
|Full Functional and Technical Advisory Support|
|Enabling of Newly Released Features|
|Major Incident Response Planning|
|Remote Diagnostics and Reporting|
Mid-sized business operating a simple production environment with limited non-production environments
Mid-sized to Enterprise business, 24/7 production environment – requires quick access to experts and full range of services
Custom: Based on your unique requirements and scenarios
Project based support: Pay as you go or based on specific deliverables
With over 30 years experience digitally transforming Retail, Manufacturing, Wholesale and Distribution – you can rest assured you are in a safe pair of hands with Flintech. We pride ourselves on understanding the industry nuances, and making recommendations we know will give you the ability to thrive no matter what comes your way.
Get in touch for a free no obligation consultation with one of our experts