Managed Services & Technical Support

When we go live on a project with you, that’s not the end of the journey, in fact it's more like the beginning.

PARTNERS FOR THE LONG HAUL

Flintech Managed Services gives you ongoing technical support and peace of mind.

We’ve got your back for:

 

Microsoft Premier Support 24/7

Is that a bird? Is it a plane? Even better it’s Flintech Technical Support

As members of the exclusive Microsoft Premier Support Partner program, Flintech provides you with access to a select group of senior support specialists, on call 24/7, and expedited responses to inquiries.

Our team of seasoned professionals has you covered so you can focus on your business without the worry of having to look after your technical infrastructure.

why flintech?

You’ll have one point of contact, available to you whenever you need us. We’ll also proactively contact you to make recommendations and give advice on how to make the most of your solutions. We offer three tiers for your annual support plan – silver, gold and platinum – based on your specific needs.

Support Plan Features
Account Manager Assigned to Customer
Support: Local business hours
Support of on-premise hardware & software
Fastest Response Time: Next business day
Email and phone incident submission
Break/Fix incidents: Based on hours or incidents
Lifecycle Services / Code and Environment Management
Warranty support of Flintfox delivered code
Monthly Health Reviews
Fastest Response Time: <2 hours
Support: Local business hours and 24/7 for Severity A cases
Fastest Response Time: <1 hour with priority routing to Tier 2 escalation consultants
24/7 Support: Severity A cases
Customer Assigned Account Manager
Full Functional and Technical Advisory Support
Enabling of Newly Released Features
Proactive Services
Major Incident Response Planning
Remote Diagnostics and Reporting

Silver

Mid-sized business operating a simple production environment with limited non-production environments

Gold

Mid-sized business operating a production application with a need for faster response

Platinum

Mid-sized to Enterprise business, 24/7 production environment – requires quick access to experts and full range of services

ADDITIONAL SERVICES & SUPPORT OPTIONS

Custom: Based on your unique requirements and scenarios
Project based support: Pay as you go or based on specific deliverables

BOLT

Industry Expertise

With over 30 years experience digitally transforming Retail, Manufacturing, Wholesale and Distribution – you can rest assured you are in a safe pair of hands with Flintech.  We pride ourselves on understanding the industry nuances, and making recommendations we know will give you the ability to thrive no matter what comes your way.

BOLT-DARK

Ready to bolster your business growth with the perfect technology stack?

Get in touch for a free no obligation consultation with one of our experts